Problem Management Assessment

From Recurring Issues to Lasting Solutions This structured assessment evaluates the effectiveness and maturity of your Problem Management practice, identifying gaps, improvement opportunities, and the capabilities needed to prevent recurring incidents and eliminate underlying causes. Rather than focusing only on process compliance, the assessment examines how Problem Management operates in practice — from problem identification and investigation through root cause analysis, known error management, resolution, and prevention. Assessment Includes: -Problem Management process assessment -Current-state and maturity analysis -Roles & responsibilities review -Problem identification and prioritization -Root Cause Analysis practices -Known Error Management -Workaround management -Problem investigation and resolution -Proactive Problem Management -Major Incident → Problem integration -Incident → Problem relationship -Change → Problem integration -Tooling and workflow assessment -KPI & reporting effectiveness -Governance and escalation -Best practice benchmarking -Gap and pain point identification -Improvement opportunity identification Benefits: ✔ Reduced recurring incidents ✔ Improved root cause identification ✔ Stronger problem resolution effectiveness ✔ Better Incident–Problem–Change integration ✔ Improved visibility and governance ✔ More effective use of Problem Management data ✔ Clear prioritization of improvement initiatives ✔ Practical roadmap for process maturity ✔ Sustainable reduction of operational impact